We're Here to Help
Everything you need between appointments — right here.
Quick access to your program, how-to videos, troubleshooting, and downloads.
How-to videos
Watch these short guides for visual step-by-steps - most problems can be solved in minutes
Pairing your hearing aids
Treat
Vertigo
At Home
Hearing aid basics
The essentials every hearing aid user should know
Troubleshooting guide
Work through these steps to fix most hearing aid issues - most problems are solved in minutes.
1
Does it have power?
Place in the charger and check the charging light comes on. Leave for at least 5 minutes. For battery aids, swap in a fresh battery from your working aid to test.
2
Can sound get in?
Check microphone openings for debris — hairspray, makeup, or dirt. Use a dry brush to clean gently. Wipe with a dry cloth.
3
Can sound get out?
This is the most common cause. Check the receiver tip and dome for wax. Replace the wax guard — even if you just changed it. Watch our how-to video above.
Want the full guide?
Download our printable 2-page troubleshooting guide to keep at home.
