Our monthly plan terms, in plain language
Everything that matters about our monthly plans is on this page — what you pay, what happens if you want out, and what happens at the end. Read it before you commit, not after. The full agreements are linked at the bottom if you'd like the complete wording.
The most important thing to understand: our monthly plans are rentals. You're paying for the use of hearing aids and for all of your care. The devices remain ours unless you buy them out at the end, and only the Concierge Club has a buyout option.
Three monthly plans at a glance
If you want to stop early
You can cancel at any time by telling us in writing — email, in person, or by mail. The hearing aids come back to us within ten business days. Payments you've already made aren't refunded, and depending on when you stop, there may be a fee.
Why there's a fee at all. These amounts cover what we've spent getting your hearing aids working for you — receivers, domes, programming, our clinical time, and enrolling you in the rehabilitation programs. They aren't about the value of the devices, which come back to us and get refitted to someone else. That's also why the fee drops as the term goes on and disappears entirely near the end.
NO FEE, NO NOTICE, NO QUESTIONS
If your circumstances change
Life doesn't always go to plan, and a hearing aid agreement shouldn't make a hard time harder. Your plan ends immediately, with no fee and no notice period, in any of these situations:
Death of a patient
Moving into long-term care or a retirement residence with hearing services
A change in health that makes hearing aids unsuitable
Moving more than 100 km from our clinics
Loss of dexterity or vision that prevents independent use
If a patient has died, families owe us nothing and don't need to give notice. Bring the hearing aids back whenever it suits you. And if something has happened that isn't on this list, call us — we'd rather sort it out than hold you to a piece of paper.
At the end of your term
Concierge Club - after 30 months
Upgrade. Hand these back, start a new term with new technology. Most people choose this.
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Buy them for $1,995. They're yours. We'll tell you how much manufacturer support is left before you decide.
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Return them. Nothing further owed. You're welcome to stay with us for care.
Concierge Access - after 24 months
Move up to Concierge Club with new technology.
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Take another Access placement with different devices, if we have them.
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Buy new hearing aids outright — and your ADP funding is still there to use.
Return them. Nothing further owed.
There's no buyout on Concierge Access. Manufacturers stop repairing hearing aids five years after they were first fitted, and these devices reach that point not long after your term ends — so selling them to you wouldn't be fair. We'd rather tell you that than take the money.
A few other things worth knowing
Payment
Monthly by automatic billing to a credit card, on the same day each month.
Lost or damaged
$500 per hearing aid for a replacement, once per device per term.
Repairs
Covered by the manufacturer's warranty for your whole term. We arrange it; you pay nothing.
Prescription
Required before fitting. We handle the paperwork; your doctor may charge their own fee.
Renewal
Nothing renews automatically. When your term ends, you decide what happens next.
Wear and tear
Normal use is expected and fine. We only charge for damage beyond that, at cost.
The full agreements
This page covers everything that matters, but the complete wording is here if you'd like it — worth a read if you're helping a parent decide, or if you just prefer the detail.